Introduction:

At Steadfast Courier Ltd., we are committed to revolutionizing logistics and delivery services across Bangladesh. Our mission is to provide reliable, efficient and secure delivery solutions to meet the dynamic needs of merchants and customers nationwide. By leveraging advanced technology and innovative logistics strategies, we ensure a seamless experience, from parcel collection to final delivery.

As a trusted partner for e-commerce businesses and individual users, Steadfast Courier Ltd. delivers excellence through fast, affordable and dependable services. Whether it's documents, fragile items or COD services, we prioritize safety, transparency, and customer satisfaction. Our team works tirelessly to maintain the highest standards, empowering merchants and enhancing customer convenience across all 64 districts of Bangladesh.

Choose Steadfast Courier Ltd. for a delivery experience you can trust—because your success is our priority.

These terms and conditions govern the use of services provided by Steadfast Courier Ltd. By utilizing our services, you agree to comply with the following provisions. Please read them carefully before engaging with us.

Declaration:

This document outlines the terms and conditions agreed upon by Steadfast Courier Ltd. and the merchants who have accepted these terms and conditions.

1. Definitions

Term	Definition
Service	Refers to the logistics solutions offered by Steadfast Courier Ltd., including parcel pick-up, delivery, warehousing, packaging, cash collection (COD) and return services across Bangladesh.
Merchant/ Client	The individual or organization uses Steadfast Courier’s services to deliver goods to their customers
Customer/Recipient	The final receiver of the goods delivered.
Pick-Up Location	The Merchant-specified origin point for parcel collection.
Drop-Off Location	The delivery destination specified by the Merchant.
COD Services	Cash collection services from the recipient on behalf of the Merchant, charged at a fixed rate of 1% after deducting the delivery charges of the collected amount.
Merchant Panel	An online tool for Merchants to manage and track their shipments in real-time

2. Registration

1. 2.1 - Registration: You can register as a Merchant through the link provided below.

   [https://www.steadfast.com.bd/register]

   To register as a merchant with Steadfast Courier Ltd., individuals or businesses must complete the following steps:

   1. a) Fill out the registration panel available on our website or mobile application.
   2. b) Provide accurate details, including business name, contact information.
   3. c) Agree to our terms and conditions during the registration process.
   4. d) Get verified by the OTP sent to the merchant’s primary mail address.
2. 2.2 - Activation:

   After registration, the merchant account will undergo a verification process:

   1. a) Our team will review the submitted information to ensure accuracy and compliance.
   2. b) Verification may include phone calls, document submission and validation of the business address
   3. c) Once verified, the account will be activated, and the merchant will be notified via email or phone.

3. Pricing:

Prices are based on the size, weight and destination of the parcel. Additional charges may apply for services such as same-day delivery, expedited services or special handling. Pricing is subject to change and merchants would be notified of any adjustments prior to service

[https://www.steadfast.com.bd/pricing ]

Pricing Information	Description
Payable delivery charges:	All merchants must pay delivery charges for all the handover parcels to us, either it is delivered or cancelled. For COD parcels, Steadfast Courier Ltd. will deduct the appropriate charges from the total accumulated bills collected after delivering the services. For Non-COD parcels or Accredited Merchants, Steadfast Courier Ltd. will issue a bill to the merchant after a specified period.
Additional Fees:	COD deliveries include a 1% Cash Handling & Risk Management charge after deducting the delivery charges from every parcel.
VAT & Tax:	All charges are VAT & Tax are excluded.
Customize charge:	If a merchant meets specific criteria established by Steadfast Courier Ltd., the delivery charges may be customized upon the merchant's request, provided the Steadfast authority deems it appropriate.
Return charge:	Steadfast Courier Ltd. does not charge for return parcels.

4. Merchant Obligations

1. 4.1 - Parcel Information:

   Merchants must provide basic details about the parcel on the merchant portal or on the physical parcel.

2. 4.2 - Packaging Standards:

   Merchants must ensure secure packaging to protect parcels during transit. Steadfast will not be liable for damages due to improper packaging, particularly for fragile & liquid items.

3. 4.3 - Restricted Items:

   Prohibited items include hazardous materials, illegal goods, or any items banned under the laws of Bangladesh.

4. 4.4 - Invoice Requirements:

   Every parcel must have a valid SFC consignment ID specifying the value and details of its contents.

5. Service Scope

1. 5.1 - Pick-Up Services:

   Merchants can schedule unlimited parcel pick-ups daily from their specified locations. Individuals have to send pick-up requests by 4:00 pm for regular delivery through the merchant panel.

2. 5.2 - Pick and Drop:

   Our Pick and Drop Service enables individuals to request parcel collection and delivery to any location within Bangladesh. This service offers nationwide coverage, flexible pick-up options, and seamless delivery tailored to both personal and business needs.

   Individuals must submit pick-up requests and complete parcel entry on the merchant panel by 4:00 PM.

3. 5.3

   1. 1. Delivery Services:
      1. i) Nationwide Delivery: Steadfast Courier Ltd. operates across all 64 districts and 495 upazilas of Bangladesh, delivering to urban, suburban, and rural areas.
         1. a) Same-Day Delivery: Available only within Dhaka Metro & CTG Metro. To avail this service an individual has to send a pick up request and parcel entry on the website before 11 am.
         2. b) Regular Delivery: All over Bangladesh.
         3. c) Off-grid area: An "off-grid location" refers to isolated or inaccessible areas beyond standard service zones, such as islands or remote villages. Delivery times to these locations are situational and may vary due to access limitations, with advance notice provided for any additional charges or terms
      2. ii) Worldwide Delivery: Contact our customer care 09678-045045.
   2. 2. Status:
      1. i) Delivered: Once a parcel is received by the customer and the payment is credited to the merchant’s account, the parcel status will be updated to "Delivered" on the portal.
      2. ii) Partially delivered: If multiple items are included under the same parcel ID and the customer opts to receive one or more items, but not the entire shipment, the status will be marked as "Partially Delivered" on the portal, subject to the merchant's approval.
      3. iii) Partially cancelled: If a parcel is cancelled by the customer and the customer has made any payment to Steadfast Courier Ltd., the parcel status will be marked as "Partially Cancelled" on the portal.
      4. iv) Cancelled: If a parcel is not received by the customer and is cancelled with the merchant’s approval, the status will be updated as "Cancelled" on the portal.
   3. 3. COD & Non- COD parcel:
      1. i) COD parcel: If the customer pays by cash for any parcel, it will be recognized as a COD parcel on the portal. The customer is required to pay the amount displayed on the portal. However, this amount can be adjusted with the merchant’s approval.
      2. ii) Non- COD parcel: If a parcel is paid in advance to the merchant and the COD amount on the portal shows a value of 0, it will be recognized as a Non-COD parcel. For such deliveries, an OTP will be sent to the customer's provided phone number. The parcel will be marked as delivered on the portal once the customer shares the OTP with the delivery personnel.
   4. 4. Zone Change/ Resend:
      1. i) Zone change: If a merchant requests a change of address for a parcel after it has reached its original destination, an additional charge per as the original charge will be applied for the new location.
      2. ii) Resend: If a parcel is cancelled by the merchant while it is en route to the merchant’s location and the merchant decides to resend it to the same customer, an additional charge per as the original charge will be applied for the new location.
   5. 5. Payments:
      1. i) Payment Requests: Only Merchants can request payment disbursement through the merchant panel.
      2. ii) Payment Options:
         1. a) Bank Transfers: Bank payments are made to the account selected by the merchant. Upon request, merchants can opt for a customized payment schedule, allowing them to receive payments on a specific day of the week.
         2. b) Mobile Wallets: Bkash, Nagad, Rocket.
         3. c) Cash Payments: Cash payments are available at the Head office and on certain hubs .
   6. 6. Returns:
      1. i) Cancellation request: If the customer is unwilling to receive the parcel or if we are unable to contact the customer, a cancellation request will be submitted to the portal after consultation with the merchant.
      2. ii) Return: Once the cancellation request is approved by the merchant, the parcel will be sent to the merchant’s location within an appropriate amount of time.

6. Customer and Merchant Support

1. 6.1 - 24/7 Assistance:

   Merchants can contact our customer support hotline (09678-045045) or social media accounts (https://www.facebook.com/steadfastcourier) for assistance at any time.

2. 6.2 - KAM (Key Account Manager) Support:

   Each merchant (under the specific parcel quantity requirement) is assigned a dedicated Key Account Manager (KAM) for personalized assistance. KAMs provide tailored support, resolve issues efficiently, and build strong relationships to ensure smooth operations for merchants.

Terms and Termination:

1. 1. Lost & Damage Compensation:
   1. i) Lost: If a parcel is lost after being handed over to Steadfast Courier Ltd., compensation will be provided in accordance with the terms and conditions set by the company. Following a thorough investigation of the lost parcel claim, if Steadfast Courier Ltd. is unable to recover the parcel, a mutually agreed-upon compensation amount will be paid to the merchant after negotiation between both parties
   2. ii) Damage:
      1. a) If a parcel is damaged after being handed over to Steadfast Courier Ltd., the merchant will be compensated with up to 50% of the declared value entered on the portal. This decision will be made following a thorough investigation by Steadfast Courier Ltd. and mutual negotiation between both parties.
      2. b) Steadfast Courier Ltd. does not pay for the damage of fragile & liquid items. A list is given below as an example:
         1. 1. Glassware (e.g., drinking glasses, wine glasses).
         2. 2. Ceramics (e.g., porcelain plates, vases).
         3. 3. Mirrors.
         4. 4. Electronics (e.g., mobile phones, laptops, tablets).
         5. 5. Picture frames (with glass covers).
         6. 6. Artwork (e.g., framed paintings, sculptures).
         7. 7. Musical instruments.
         8. 8. Lightbulbs.
         9. 9. Jewelry (especially with delicate gemstones).
         10. 10. Watches.
         11. 11. Perfume bottles.
         12. 12. Small home appliances (e.g., blenders with glass jars).
         13. 13. Medical equipment (e.g., syringes, test tubes).
         14. 14. Cameras and lenses.
         15. 15. Laboratory glassware (e.g., beakers, flasks).
         16. 16. Decorative ornaments (e.g., Christmas decorations).
         17. 17. Antique items.
         18. 18. Glass or crystal chandeliers.
         19. 19. Window panels.
         20. 20. Crockery (e.g., tea cups, saucers, bowls)
         21. 21. Any kind of liquid & fragile like Honey, Oil, soft drinks etc
   3. iii) Packaging
      1. a) Packaging Supervision: Packaging for all parcels must be done under CCTV supervision to prevent uncertain circumstances.
      2. b) Jewellery items: If any merchant entrusts us with jewelry items to deliver worth over 5000 tk in valuation, that merchant is obligated to let the Steadfast authority know about it before the handover. Otherwise, the Steadfast authority will not be responsible for any uncertain circumstances
2. 2. Credit Merchant:

   If a merchant's bill is paid after a specific period (e.g., weeks or months), the merchant will be categorized as a "Credit Merchant." If a Credit Merchant fails to fulfill their obligations as outlined in the terms, termination action will be taken in accordance with the laws of Bangladesh.

   1. a) Due date:If a merchant fails to settle their bill in full by the due date, appropriate actions will be taken in accordance with the laws of Bangladesh.
   2. b) Bounced Check: If any check issued by the merchant to Steadfast Courier Ltd. is bounced, appropriate actions will be taken in accordance with the laws of Bangladesh.
3. 3.Termination:
   1. a) Voluntary Termination: Either party may terminate this agreement at any time. However, Steadfast Courier Ltd. retains the exclusive right to manage and oversee the termination process, ensuring proper resolution of all outstanding matters.
   2. b) Outstanding Dues: Merchants must settle any outstanding balances before termination.
4. 4. Force Majeure:

   Steadfast Courier is not responsible for delays caused by events outside its control, such as natural disasters or political unrest.

5. 5. Confidentiality and Data Privacy
   1. a) Data Protection: Merchant and customer data is stored securely and will not be shared without consent, as per our Privacy Policy.
   2. b) Proprietary Tools: Merchants must not disclose proprietary tools or information provided by Steadfast Courier to unauthorized third parties.
6. 6. Amendments Clause:

   These terms and conditions are subject to change at any time at the sole discretion of Steadfast Courier Ltd. The company reserves the right to amend, modify, or update the terms without prior notice.

7. 7. Dispute Resolution

   All disputes arising from these terms and conditions will be governed by the laws of Bangladesh and resolved exclusively in the courts of Bangladesh.

For assistance, contact us via email at  info@steadfast.com.bd or call  09678-045045.